Refund policy

Effective date: 0813,2026

30-Day Return Policy

We accept return requests made within 30 days after the item has been delivered.

Nothing in this policy limits any mandatory consumer rights that may apply under the laws of the customer's country or region.

Conditions for Returns

Except where an item is defective, damaged, incorrect, or materially different from its product description, an item must meet the following conditions to be eligible for a standard return:

  • Be in the same condition in which it was received
  • Be unused and uninstalled
  • Have all original tags attached
  • Be returned in its original packaging
  • Be accompanied by the receipt or other proof of purchase

We reserve the right to decline a return if the item does not meet these conditions, except where otherwise required by applicable law.

Apparel and Footwear Returns

Apparel and footwear may be returned within 30 days of delivery, provided that the items are unworn, unwashed, unaltered, free from odors, stains, or signs of use, and returned with all original tags and packaging.

Returns or exchanges due to personal preference, fit, or a size incorrectly selected by the customer are subject to the shipping responsibilities described in the Return and Exchange Shipping Costs section below.

If an apparel or footwear item is defective, damaged, incorrect, or materially different from its product description, please contact us with your order number and relevant photos. We will evaluate the issue and, where appropriate, provide a replacement, a full refund, or a prepaid return label at no additional cost to the customer.

Sale or clearance items are subject to the restrictions described in the Non-Returnable Items section below.

Initiating a Return

To request a return, please contact us at [email protected] and provide:

  • Your order number
  • The item you wish to return
  • The reason for the return
  • Relevant photos if the item is damaged, defective, incorrect, or materially different from its description

If your return is accepted, we will provide detailed return instructions and the applicable return address.

Please do not send an item back before receiving return authorization and instructions from us. Items returned without prior authorization may not be accepted.

Damaged, Defective, Incorrect, or Misdescribed Items

Please inspect your order as soon as possible after delivery.

If an item is defective, damaged, incorrect, or materially different from its product description, please contact us promptly at [email protected] so that we can evaluate the issue and make it right.

Depending on the circumstances, we may provide:

  • A replacement
  • A full or partial refund
  • A prepaid return label
  • Another mutually agreed resolution

If the problem was caused by us or the item was materially misdescribed, the customer will not be required to pay return shipping costs.

We may request photos or other information reasonably necessary to verify the problem. This does not limit any rights available to the customer under applicable law.

Return and Exchange Shipping Costs

For returns or exchanges requested due to a change of mind, personal preference, fit, or a size incorrectly selected by the customer, the customer is responsible, where permitted by law, for:

  • The cost of returning the original item; and
  • If an exchange is requested, the cost of shipping the replacement item.

Any original delivery charge paid at checkout is non-refundable where permitted by law, except where applicable law requires the original standard delivery charge to be refunded.

If the original order qualified for free shipping, we will not retrospectively deduct an undisclosed original shipping charge from the refund.

These costs do not apply if the item is defective, damaged, incorrect, or materially different from its product description, or if we sent the wrong size. In those circumstances, we will cover reasonable return and replacement shipping costs and refund applicable original delivery charges as required by law.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom or personalized items
  • Perishable goods, such as food or plants
  • Personal care or hygiene items that have been opened or used
  • Home goods that have been installed or used
  • Sale or clearance items

Please contact us before purchasing if you have questions about whether a specific item is eligible for return.

Non-returnable restrictions do not apply to items that are defective, damaged, incorrect, or materially different from their product descriptions, and do not limit any statutory consumer rights.

Exchanges

The fastest way to receive the item you want is usually to return the original item and, once the return is accepted, place a separate order for the replacement item.

For apparel or footwear size exchanges, please contact us at [email protected]. Size exchanges are subject to product availability.

Shipping responsibilities for exchanges are governed by the Return and Exchange Shipping Costs section above. If we sent the wrong size or wrong item, we will cover the reasonable costs of correcting the order.

Special Note for European Union Customers

If merchandise is shipped into the European Union, consumers generally have the right to cancel or withdraw from an eligible online purchase within 14 days after delivery, without providing a reason, in accordance with applicable EU consumer laws.

For a standard change-of-mind return, the customer may be responsible for the direct cost of returning the goods if this responsibility was disclosed before purchase. Where required by law, we will refund the original standard delivery charge. Additional costs resulting from the customer's choice of a delivery method more expensive than our least expensive standard delivery option may not be refundable.

This does not apply when the item is defective, damaged, incorrect, or materially different from its description. Nothing in this policy limits any mandatory consumer rights available under applicable European Union or national law.

Refund Processing

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or card issuer may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at [email protected].

Contact Us

If you have questions about this refund policy or need assistance with a return, please contact our customer service team at:

Email: [email protected]

At HHomeEnjoy, we are committed to providing accurate product information, quality products, and fair customer service.